We offer a range of bespoke management and customer related courses. A selection of courses is shown below but call us to discuss your individual requirements.

Course Title

Project Management

Individual needs analysis

Time management

Change management

Understanding change

Managing change

Understanding and using management information

Understanding and using financial information

Working with budgets

Understanding people at work

Motivating individuals

Effective communication

Recruitment and selection

Effective supervision and support

Performance management

Effective meetings

Working in groups

Working in teams

Leadership

Power, authority and influence

Managing customers and quality

Managing customer relationships

Planning for customer satisfaction

Understanding you customer

The 4 Cs

· Customers’ needs and wants

· Cost to the customer

· Convenience

· Communication

Customer care

Organisational structure

Organisational culture

Missions, values and ethics

What is quality?

The concept of quality

Quality management models

Quality assessment

Quality and customer expectations

The reality of management

Managing yourself and others

Developing your management skills

Making decisions

Monitoring and evaluation

Managing stakeholders interests

Understanding external influences